FAQs
How long does shipping take?
Orders are processed within 1–2 business days. Once shipped, delivery typically takes 7–14 business days, depending on your location.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with tracking information. Please allow 24–72 hours for the tracking details to update.
Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible through our Contact Us page. We'll do our best to accommodate your request before your order is processed.
Do you ship internationally?
We currently ship to a wide range of countries. Shipping availability and delivery times may vary depending on your location.
What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment methods available at checkout.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or you receive the wrong item, please contact us through our Contact Us page within 7 days of delivery. We'll work with you to resolve the issue as quickly as possible
What is your return policy?
Please visit our Refund & Return Policy page for complete details regarding returns, refunds, and exchanges.
I entered the wrong shipping address. What should I do?
Contact us immediately through our Contact Us page. If your order hasn't been shipped yet, we'll do our best to update the address. Once an order has been dispatched, we may not be able to make changes.
How can I contact customer support?
You can reach our customer support team anytime through our Contact Us page. We aim to respond to all inquiries within 24–48 business hours.
Is my payment information secure?
Yes. All payments are processed securely using trusted payment providers. We do not store your full payment information on our servers.
Why hasn't my tracking information updated?
Tracking information can take 24–72 hours to update after your order has been dispatched. If there hasn't been an update after several days, please contact our support team.
Do I have to pay customs or import fees?
Depending on your country's regulations, customs duties or import taxes may apply. Any such charges are the responsibility of the customer.