Shipping policy

Order Processing

  • All orders are processed within 1–2 business days.
  • Orders are processed Monday through Friday (excluding public holidays).
  • Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information, if available.

Shipping Times

Estimated delivery time after dispatch:

  • Standard Shipping: 7–14 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated. From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you'll receive a tracking number via email so you can monitor your package's journey.

Please allow 1-3 days for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping details, contact us immediately. We'll do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

Delayed Shipments

While we strive to meet our estimated delivery times, delays can occasionally occur due to:

  • High order volumes
  • Customs inspections
  • Weather conditions
  • Carrier delays
  • Public holidays

We appreciate your patience and understanding if these situations arise.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We'll work with the shipping carrier to investigate the issue and help find a suitable resolution.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team through our Contact Us page.

We'll be happy to assist you and aim to respond within 24–48 business hours.