Refund & Return Policy

Last Updated: August 12, 2026

At Somnior, we want you to be happy with your purchase. If you're not completely satisfied with your order, you may be eligible to return it in accordance with the policy below and any consumer rights that apply to you.

1. Return Period

You may request a return within 14 days of receiving your order.

To request a return, please contact us through our Contact Us page within 14 days of delivery.

For customers in countries where mandatory consumer return or withdrawal rights provide a longer or different period, those statutory rights will continue to apply.

2. Return Conditions

To be eligible for a voluntary return, the item should:

• Be unworn and unused
• Be unwashed
• Be in its original, resalable condition
• Have its original tags and packaging, where applicable
• Not have stains, odors, damage, or other signs of use

Items that do not meet these conditions may not be eligible for a voluntary return.

These conditions do not limit any rights you may have under applicable consumer protection laws.

3. Sizing & Fit

We recommend carefully reviewing the size chart and product information before placing your order.

If an item doesn't fit as expected, you may request a return within the applicable return period, provided the item meets the return conditions above.

4. Sale Items

Sale and discounted items are eligible for returns under the same conditions as other products, unless a specific exclusion is clearly stated at the time of purchase and permitted by applicable law.

Nothing in this policy limits any statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us through our Contact Us page as soon as possible.

Please include your order number and clear photographs of the issue so we can review your request and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, exchange, refund, or another appropriate solution.

Any statutory rights you may have regarding defective or non-conforming products remain unaffected by this policy.

6. Return Shipping

For voluntary returns due to a change of mind, fit, or preference, the customer is responsible for the return shipping costs, unless otherwise stated by us or required by applicable law.

If you received a damaged, defective, or incorrect item, please contact us before returning it so we can provide the appropriate instructions.

For EU customers exercising the statutory right of withdrawal, return shipping costs are generally the customer's responsibility where the required information about those costs was provided before purchase.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Where a refund is required under applicable law, we will process it in accordance with those requirements.

8. How to Request a Return

To request a return, please contact us through our Contact Us page and provide:

• Your order number
• The item you would like to return
• The reason for the return, if applicable
• Photos of the item, if requested

Please do not send an item back before receiving return instructions from us.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact us through our Contact Us page.

We aim to respond to customer inquiries within 24–48 business hours.